I stared at the ceiling of the motel room. The situation had shifted entirely. We had acted quickly based on suspicion, and now we had the facts. “So… do we take the review down?”
The Cost of the Review
Two days later, we received a new message, this time from Marten’s sister, Ritha. It was short and painful to read.
“I hope you feel good about driving away the only memories he had left,” it read.
That message stung deeply. I tried to tell myself I didn’t owe her anything, but the idea that our review was causing more than just a loss of bookings—that it was adding to someone’s pain—kept nagging at me.
After three days of thinking, I reached out to Marten directly to apologize.
“I’m sorry,” I wrote. “I jumped to conclusions. I didn’t realize the full situation.”
His reply came back within minutes.
“I don’t blame you,” he said. “Honestly, I probably would’ve done the same. I just… I haven’t been back to that house since she passed. My sister put it back on Airbnb because we’re trying to figure out what to do with it. I didn’t even know someone had booked it until the camera sent me an alert.”
Then he added a line that truly hit home: “I haven’t unscrewed that smoke detector since the night she died.”