The Hidden Truths of Being a Server: What Every Diner Should Understand Before They Sit Down

6. The Mobile Phone Zombies

You’ve seen this too. The server approaches the table — ready to take an order or explain the specials — and everyone is buried in their phones.

They don’t look up. They don’t listen. And then they ask, “What was that again?”

It might seem small, but to someone working hard to serve you, it feels like you’re saying: “You’re not worth my attention.”

Servers are people, not vending machines. A smile, eye contact, or even a few moments of full attention can turn their whole day around.Continue reading…