For Walmart, which serves over 240 million customers each week, restoring that human touch could be the difference between irritation and loyalty — between a quick errand and a memorable shopping experience.
The Return of the Cashier
Inside several pilot stores in Arkansas, Texas, and Ohio, Walmart has already implemented a blended checkout model. Customers are greeted by designated attendants who guide them to either a staffed lane or a self-service kiosk depending on the size of their order. Large purchases, family grocery hauls, and bulk items are handled by human cashiers who can process them more efficiently than a customer hunched over a blinking screen.Continue reading…
